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All UK train operators
Rail Delay Repay
If your train was delayed by 15 minutes or more, you are entitled to compensation under the Delay Repay scheme. Most operators offer 50% back for 30-minute delays and 100% for 60+ minutes.
25% of single fare
15-29 minutes
Delay Repay 15 operators only
50% of single fare
30-59 minutes
All operators
100% of single fare
60-119 minutes
All operators
100% of return fare
120+ minutes
Full refund on return tickets
Delay Refund Calculator
Delay Repay Forms by Operator
Click your train operator to go directly to their Delay Repay claim form.
Avanti West Coastc2cChiltern RailwaysCrossCountryEast Midlands RailwayElizabeth Line (TfL)Gatwick ExpressGrand CentralGreat NorthernGreat Western RailwayGreater AngliaHeathrow ExpressHull TrainsLondon Northwestern RailwayLNERMerseyrailNorthern TrainsScotRailSoutheasternSouthernSouth Western RailwayThameslinkTransPennine ExpressTransport for WalesWest Midlands Trains
Claim Letter Template
Use this if you prefer to email or post your claim rather than using the online form.
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Rail delays are just one type of claim. Check what else you might be owed.
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